This Data Sharing Agreement (“Agreement”) is entered into by and between [Company Name], (“Company”) and Zuro, an AI-driven Company (“Zuro”), collectively referred to as the “Parties,” effective as of [Effective Date].
Purpose: The purpose of this Agreement is to establish terms and conditions governing the sharing of data between Company and Zuro for the provision of AI-driven customer service solutions.
Data Shared:
Company shall provide Zuro with access to anonymized customer inquiries and relevant contextual data necessary for Zuro to generate responses effectively.
Zuro shall process the provided data using its AI-driven algorithms hosted on Amazon Web Services (AWS), leveraging Vector DB for data storage and Auth0 for authentication purposes.
Data Security and Privacy:
Both Parties shall adhere to stringent data security measures to ensure the confidentiality and integrity of shared data, in compliance with applicable laws and regulations, including GDPR and HIPAA.
Zuro shall implement Zero Data Retention policies, ensuring that no identifiable customer data is stored beyond the duration necessary for response generation.
Data access controls and encryption protocols shall be employed to safeguard data during transmission and storage within AWS infrastructure.
Regulatory Compliance:
The Parties shall collaborate to ensure compliance with relevant regulatory frameworks governing AI deployment and data processing, including but not limited to GDPR, HIPAA, and industry-specific regulations.
Zuro shall maintain documentation demonstrating adherence to regulatory requirements and provide necessary assurances to Company regarding data processing practices.
Algorithmic Fidelity:
Zuro shall utilize advanced AI LLM Models, including GPT-4, to ensure the fidelity and accuracy of responses to provide it with better data presentation.
Continuous monitoring and refinement of algorithms shall be conducted to mitigate risks of inaccuracies or deviations from factual correctness.
Quality Assurance Measures:
Zuro shall implement robust quality assurance measures, including machine learning guardrails, to assess the accuracy and coherence of responses.
In instances where Zuro’s response accuracy is uncertain, queries shall be escalated to human operators for resolution, maintaining service standards and user trust.
AWS, Vector DB, and Auth0:
Zuro shall leverage AWS for hosting its AI algorithms and infrastructure, ensuring scalability, reliability, and security.
Vector DB shall be utilized for efficient data storage and retrieval, optimizing response generation processes.
Auth0 shall facilitate secure authentication and access control mechanisms, ensuring authorized access to Zuro’s services and data.
Term and Termination: This Agreement shall commence on the Effective Date and shall remain in effect until terminated by either Party in accordance with the terms herein.
Confidentiality: Both Parties shall maintain the confidentiality of shared data and information exchanged pursuant to this Agreement, except as required by law or with prior written consent.
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.
IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the Effective Date first above written.
